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Subject Topic: What is the Feedback Score?
  Merchant FAQ
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Posted: Oct-01-2003 at 3:16pm | IP Logged
PCB Webmaster
PCB Webmaster

Posts: 1098
What is the Feedback Score?

Similar to Ebay's feedback system, PCB's Feedback Score is a weighted score calculated for each merchant based on all feedback from customers over the past year.

The points from each feedback rating are summed up as follows:

Each 5-star rating: Adds 2 points to score
Each 4-star rating: Adds 1 point to score
Each 3-star rating: Neutral, does not affect score
Each 2-star rating: Subtracts 1 point from score
Each 1-star rating: Subtracts 2 points from score

Therefore the greater number of positive reviews will increase a merchant's feedback score. Since the Business Directory is sorted by Feedback Score, higher scores will appear towards the top of each Directory List.

The Feedback Score will give you a better sense of the value of the Merchant's Popularity and Overall Rating of the Merchant's Quality of Service. Higher scores generally mean more satisfied customers.

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