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John's Appliance City
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Contact Information
5000 Palm Coast Pkwy NW, Palm Coast, FL 32137-8792
Tel: 386-446-1796
Submitted by: ListManager on Aug-03-2003
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Community Standing
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Recommended by
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Overall Rating
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33.3%
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Patron Reviews for John's Appliance City
RATED
(3 stars)
by
LASXR701
on Feb-21-2012
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As Expected - OK to Recommend This is a direct response to a posting dated February 14, 2012 regarding lack of customer service at John's Appliance City in Palm Coast by the store manager, "Nick". First and foremost these allegations are completely false. The author of this complaint has completely manufactured a rendition of this transaction that contradicts the philosophy of one hundred percent customer service implemented at John's Appliance City everyday of the week. Here are the facts; a refrigerator was purchased by this person's landlord during the middle of the week. The next day the tenant was contacted and delivery was scheduled for Saturday afternoon. The delivery went as scheduled. On the very next day during that Sunday afternoon the tenant called and stated "we have a huge problem". She stated that everything went fine with the delivery and the refrigerator was working just fine as it was loaded with her perishables immediately after delivery. She then stated when she got up in the morning that the refrigerator side was cold however the freezer had a temperature reading well above freezing and all her frozen foods were thawing out. My immediate response was an apology for her inconvenience and that it would be replaced as soon as physically possible which I explained to her it would be the very next day on Monday. When I made that statement she hesitated and eluded that due to schedules it would be inconvenient to wait around for another delivery. With that said, I then attempted to trouble shoot the problem over the phone. I asked her where the freezer control was set at. She stated on setting number 5. I asked her to look at what position the coldest setting was and she replied number 9. I then suggested to adjust the temperature up to to almost the maximum, wait over night and see what happens. I also stated that if it was still not performing again we would switch it as soon as physically possible. She agreed and phone call ended. The very next day at approximately 10:15 in the morning I received a call from her husband who inquired on what time was he going to get his delivery today. I replied to him that the conversation I had with his wife the previous day was left whereas she would contact me if the refrigerator was still not working. After he stated that it was still not performing I explained to him that a brand new one will be delivered Tuesday the very next day. He asked "why not today". I once again explained to him that the trucks are loaded and gone and it's to late for delivery today. He accepted my response and then asked if he would get any monetary compensation for food spoilage. I replied that this was an unusual circumstance when a new refrigerator is dead from the start and that we do not have any such precedent for such a request. I then continued to tell him that I would take his request to my superior and as soon as he responds to me I would contact him immediately. He then commented back to me that Tuesday is not convenient for him to receive a replacement. I then asked him when he would like it. He stated that he would be home all day on Wednesday and that is when he would like it. I replied, "consider it done" and the phone conversation ended. On the next day, Tuesday afternoon the husband called and asked what the decision was on compensation for food spoilage. I expressed to him that I did speak to my superior who reiterated that we had no such policy however in the spirit of customer service to request grocery receipts for his losses for the General Manager to review. He did not seem appreciative of this gesture and terminated the conversation. At approximately 6pm that same evening the wife came into the store. I was at my desk on the phone finishing up a conversation with another customer whereas she was standing at the counter waiting for me to get off the phone. My co-worker got my attention and signaled that this lady wanted to wait for me. As I hung up the phone and before I could get up she began to scream at me with language that should not be tolerated by anyone. At this time I was not sure even who she was. I have never met her and the product was purchased by her landlord. She continued her verbal abuse and I made a decision to stay at my work station to attempt to calm the situation down. She continued with the language as I asked her to please vacate the premises. My co-worker also asked her to vacate as well. She continued her screaming and then finally left. The fact of the matter is that the very first response given by me was to replace the product immediately which she choose not to do. It was Monday morning when the delivery was scheduled for Wednesday at their convenience. An entire day and a half went by without any comment about lack of customer service and only after they were asked to produce grocery receipts for their losses is when she appeared in the store with the reaction demonstrated. Another point of information is that the landlord and the management company are completely satisfied with the professionalism demonstrated by my representation of John's Appliance City from the inception of the sale to the very last detail of the sale where this tenant has a brand new replacement refrigerator which is working perfectly fine. I have been managing the Palm Coast Store for a little over a year and none of the sale consultants nor myself have a single complaint from any dissatisfied customer's. We do everything and more in our ability to make sure that the customer has a pleasant sales experience.
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RATED
(1 stars)
by
BIGDOGDAISY
on Feb-14-2012
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Unacceptable - Watch Out, Buyer Beware! I have never encountered such bad customer service and unprofessionalism in a customer service setting than I did this evening. Nick the manager (if this is an example of a manager I sure hope they replace him immediately) needs ALOT of management customer service training. Upon entering the store he did not get up from his chair but wanted me to come to him. Refused to listen to the problem (have not had a working refrigerator for three days now) and proceeded to indicate that he could not do anything about it. I have lost over $200 worth of food - he didn't care, lied to my husband, our property management company and myself about delivering a new refrigerator. Did not concern himself that I contacted him Sunday about the refrigerator not working, offered no assistance for Sunday, said he could not deliver anything until Tuesday to which I indicated to him that it would be too late at that point for the food to be saved. Told him my husband would be home all day on Monday and said he couldn't possibly get a delivery done on Monday. Asking about what he was going to do - he said nothing. Yes, I yelled at him and he proceeded to tell his sales associate to remove me from the store because I was calling him out on his lying and attitude. She stayed out of it, but he was not even man enough to handle the situation and tried to pawn it off on the sales associate. He never apologized for the inconveniences or offered any assistance. I called the Daytona Beach Store to speak with the General Manager and their Manager was wonderful. I was not his customer and he offered an apology and said he would do everything he could to assist. I am waiting on a phone call from the General Manager. What upsets me the most is that we were lied to and the way he treated me and the lady sales associate in the store. Find somewhere else in Palm Coast to buy your appliances.
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RATED
(5 stars)
by
FRODOBUS
on Nov-27-2011
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Top of the Line - Highly Recommended Johns has been under new management for the last year and one half. The new management is made up of appliance professionals who believe in customer service! The reviews listed here are about five years old, and upon review seem to reflect on a manager of service who is no longer with them. I recommend Johns completely and have always been happy there.
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RATED
(2 stars)
by
JACKLOOKING
on Aug-22-2006
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Below Expectations - Try at Own Risk Some company's forget Keeping the customer happy with service and good sale brings them back. the service is very pool and sales thinks they have no competition
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RATED
(1 stars)
by
JLAMBERT16
on Jun-23-2006
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Unacceptable - Watch Out, Buyer Beware! When I try to place any kind of call for service or parts (which you have to call Daytona for) they are the worst I've ever dealt with! They're unprofessional, never returned calls in a timley manner and even had the nerve to get an attitude with me! I would never suggest anyone buy any kind of appliance from them unless it had a lifetime uncondition warranty.
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RATED
(2 stars)
by
SPACELADY
on Mar-31-2004
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Below Expectations - Try at Own Risk When it comes to purchasing products there, we have no qualms with this business, BUT when ordering parts, this store does not meet minimal expectations and they do not take responsibilty for the inadaquecy of their parts department. They would prefer, for you the consumer, to deal with the parts manager. Not a good business practice.
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